July, 2021
Started: June 21, 2021
Released: July 7, 2021
Data Lab Block: A new block was implemented where we can automatically store customer's information in the datalab report
CSAT Reporting Response: The color order was changed as it was creating some confusion
Ticket access:
Now except for the assigned agent, no other agent can resolve or reassign the ticket.
From the inbox assigned agents cannot create new tags, they can only select tags from the consisting list.
While creating order from the inbox through WooCommerce there was some calculation mismatched which were fixed
Viber referral links were not working properly which are not fixed
Chatbox fixes:
In the inbox, while chatting when we used to click shift + enter the line moves to the new line but was not taking the text at its right to the bottom. Now it is fixed.
After sending a message, the agent needed to click on the textbox again to send a new message. It is now fixed, the agent he agent is now able to send another message immediately.
Started: June 8, 2021
Released: July 12, 2021
The filter reset was not working properly not it has been fixed
In the beginning, the drop-down used to show the 'Applied" filter text which is now been fixed
The combination of channel filter and sorting was not working properly now it has been fixed
Started: June 8, 2021
Released: July 18, 2021
There was an error while replying to the Facebook feed, the alert message was not showing if the ticket was locked by another agent
Editing feed reply made by admins was showing [object Object] instead of the original text- now it is fixed
Started: June 8, 2021
Released: July 24, 2021
The logo and text has been changed everywhere from Alice to MyAlice
The Background color has been changed to white from gray on all the onboarding pages along with some background images and structure of the flow
The length of the password needs to be a minimum of 6 and less than 20 characters now
In the onboarding flow, the channel connection page has been removed
WooCommerce Order Creation:
When we try to create any order from the inbox the variation list of the product will now show on the top list view, not on the drop-down view
Added asterisk (*) for mandatory fields in the billing and shipping information
Shipping info will be shown in the disclosure, which means the shipping information will be hidden when we will click on shipping information it will disclose the information below
Now we can see the return and cancel option under order history
