Connect a Channel
Now to connect your desired channels to start serving your customers.
You can connect the following channels
  • Facebook Feed
  • Messenger
  • Viber
  • WhatsApp
  • Website
  • App
For connecting a channel you need to go the 'Settings' option. There you have to select the 'Channel Settings' option. Here you will get a channel overview. You will see all the connected channels and platforms here.
Channel Ovreview

Add A Channel

Before connecting Facebook Feed, Messenger, WhatsApp, Website, Apps and Viber, you have to add a channel first. In channel overview page, each platform has a 'Add Channel' button. Here you'll have to:
  1. 1.
    Provide a Title
  2. 2.
    Description and
  3. 3.
    Press on Create
Channel Creation

Channel Features

Each channel has certain blocks which can be used. Due to technical limitations, some channels may have restrictions on the usage of certain blocks. Below, you can see the set of features which can be used according to the channels:

Builder Blocks

Element
Feed
Messenger
Viber
Website
App
WhatsApp
Text
Images
Quick Reply
Buttons
Gallery
Audio
Video
Delay

User Input Blocks

Element
Feed
Messenger
Viber
Website
App
WhatsApp
Location Input
User Input
Phone Input
Email Input
Story Blocks

Action Blocks

Element
Feed
Messenger
Viber
Website
App
WhatsApp
Set an Attribute
Subscribe /
Unsubscribe
Live Chat
Redirect
Ticket
Send Email