Connect a Channel

Now to connect your desired channels to start serving your customers.

You can connect the following channels
Facebook Feed
Messenger
Viber
WhatsApp
Website
App
For connecting a channel you need to go the 'Settings' option. There you have to select the 'Channel Settings' option. Here you will get a channel overview.  You will see all the connected channels and platforms here.
Channel Ovreview
Add A Channel
Before connecting Facebook Feed, Messenger, WhatsApp, Website, Apps and Viber, you have to add a channel first. In channel overview page, each platform has a 'Add  Channel' button. Here you'll have to:
Provide a Title 
Description and 
Press on Create 
Channel Creation
Channel Features
Each channel has certain blocks which can be used. Due to technical limitations, some channels may have restrictions on the usage of certain blocks. Below, you can see the set of features which can be used according to the channels: 
Builder Blocks
Element
Feed
Messenger
Viber
Website
App
WhatsApp
Text
✔
✔
✔
✔
✔
✔
Images
✔
✔
✔
✔
✔
✔
Quick Reply
✖
✔
✔
✔
✔
✖
Buttons
✖
✔
✖
✔
✔
✖
Gallery 
✖
✔
✔
✖
✖
✖
Audio
✖
✔
✔
✖
✖
✔
Video
✖
✔
✔
✖
✖
✔
Delay
✖
✔
✖
✖
✖
✖
User Input Blocks
Element
Feed
Messenger
Viber
Website
App
WhatsApp
Location Input
✖
✖
✔
✖
✖
✔
User Input
✖
✔
✖
✖
✖
✔
Phone Input
✖
✔
✔
✔
✔
✔
Email
 Input
✖
✔
✔
✔
✔
✔
Story Blocks
✖
✔
✔
✔
✔
✔
Action Blocks
Element
Feed
Messenger
Viber
Website
App
WhatsApp
Set an Attribute
✔
✔
✔
✔
✔
✔
Subscribe
/
Unsubscribe 
✖
✔
✔
✔
✔
✔
Live Chat
✖
✔
✖
✖
✖
✔
Redirect 
✖
✔
✔
✔
✖
✔
Ticket
✔
✔
✔
✔
✔
✔
Send Email
✔
✔
✔
✔
✔
✔

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Last updated 7 months ago

Element	Feed	Messenger	Viber	Website	App	WhatsApp
Text	✔	✔	✔	✔	✔	✔
Images	✔	✔	✔	✔	✔	✔
Quick Reply	✖	✔	✔	✔	✔	✖
Buttons	✖	✔	✖	✔	✔	✖
Gallery	✖	✔	✔	✖	✖	✖
Audio	✖	✔	✔	✖	✖	✔
Video	✖	✔	✔	✖	✖	✔
Delay	✖	✔	✖	✖	✖	✖